Terms and Conditions of Service
This document defines the scope of liability, warranty limitations, and operational boundaries for i.t.b.e.e.b. cold-chain logistics solutions. By using our hardware or software, you accept these clarifications.
What temperature data does the Thermal Asset Tracker G7 guarantee?
The G7 logs ambient temperature within ±0.5°C accuracy under normal operating conditions (−30°C to +70°C). Data is recorded at intervals configurable between 1 and 60 minutes. i.t.b.e.e.b. does not guarantee the temperature of the cargo itself, only the air temperature at the sensor location. The device must be installed per the mounting guide provided with each unit. Any deviation from the specified mounting orientation or exposure to direct sunlight may affect readings. The G7 is not a substitute for a calibrated primary temperature probe required by SFCR Section 89(2).
Does the Fleet Distribution Orchestrator guarantee on-time delivery?
No. The Orchestrator provides route optimization and real-time rerouting suggestions based on traffic, weather, and vehicle status data from third-party providers. i.t.b.e.e.b. does not control road conditions, driver behavior, or carrier availability. The platform's estimated time of arrival (ETA) calculations are advisory only. Compliance with delivery windows depends on the operator's execution of suggested routes. The Orchestrator logs all dispatch decisions and route changes for audit purposes, but i.t.b.e.e.b. assumes no liability for delays caused by factors outside its software control.
What regulatory standards does the Cold-Chain Compliance Suite cover?
The Compliance Suite is designed to map to the Safe Food for Canadians Regulations (SFCR), specifically Division 7 (Temperature Control) and Division 8 (Sanitation). It generates logs and reports that align with CFIA inspection requirements. However, the suite does not automatically ensure compliance. The operator must configure temperature thresholds, sanitation schedules, and corrective action templates to match their specific operation. i.t.b.e.e.b. provides pre-built templates based on common industry practices, but these may not cover all commodity-specific requirements. Final responsibility for regulatory compliance rests with the licensed operator.
Is the Cold-Chain Compliance Suite a replacement for a HACCP plan?
No. The Compliance Suite is a documentation and record-keeping tool. It does not perform hazard analysis, determine critical control points, or establish monitoring procedures. A complete HACCP plan must be developed by the operator in accordance with CFIA guidelines. The suite can store and organize HACCP-related documents, but i.t.b.e.e.b. does not provide food safety consulting or plan development services. Operators should engage a qualified food safety professional to build their HACCP framework.
What happens if the G7 loses cellular connectivity during a trip?
The G7 stores temperature readings locally in non-volatile memory for up to 14 days at the default logging interval. Once connectivity is restored, the device uploads all stored data to the Fleet Distribution Orchestrator. No data is lost during the outage. However, real-time alerts (geofence breaches, temperature excursions) will not be generated until the connection is re-established. For routes with known coverage gaps, i.t.b.e.e.b. recommends enabling satellite backhaul as an add-on service. Without satellite backhaul, the operator assumes the risk of delayed alerts during cellular dead zones.
Does i.t.b.e.e.b. provide on-site installation or calibration services?
No. All hardware is shipped with written installation guides and calibration certificates traceable to NIST standards. On-site installation, commissioning, and periodic recalibration are the responsibility of the purchasing organization. i.t.b.e.e.b. offers remote technical support during business hours (Monday–Friday, 08:00–18:00 EST) for troubleshooting. For fleets requiring field service, i.t.b.e.e.b. maintains a list of authorized third-party service providers in Canada. The operator must contract directly with those providers. i.t.b.e.e.b. does not employ field technicians and assumes no liability for work performed by third parties.
